Emojot’s AI-powered platform helps businesses capture real-time feedback, resolve complaints, manage reputation, and drive meaningful engagement — across every customer touchpoint, in one unified system.
Most organisations lose customers without knowing why. Emojot connects every experience signal across your business — customer feedback, employee input, complaints, social conversations, and operational data — so you can detect, understand, and resolve issues in real time before they impact your bottom line.
Trusted by leading brands across hospitality, healthcare, retail, banking, and manufacturing, Emojot transforms fragmented signals into real-time intelligence that drives action, protects revenue, and builds lasting customer loyalty.
Capture experience signals across every customer touchpoint in real time
Resolve issues instantly with AI-powered alerts and automated workflows
Manage your online reputation across all review platforms from one dashboard
Turn feedback into actionable insights that drive continuous improvement
Five Powerful Products. One Intelligent Platform.
An AI-powered CX management platform that captures real-time feedback through Emotion Sensors™ across QR codes, email, SMS, and in-app — helping businesses identify pain points, improve satisfaction, and build lasting loyalty.
A comprehensive complaints management solution that captures, tracks, and resolves complaints across all channels using automated workflows and smart ticketing — ensuring every issue is addressed with full accountability.
An employee experience and performance platform that captures sentiment, tracks engagement, and supports 360-degree reviews — helping organisations build positive culture, reduce attrition, and align employee experience with customer outcomes.
A workflow automation platform that digitises complex business processes — from facilities management to field operations — reducing manual effort, improving response times, and driving operational efficiency at scale.
A real-time audience engagement platform for events and conferences — capturing instant attendee feedback, measuring sentiment, and enabling organisers to adapt and respond in the moment for a more impactful experience.
Customer Experience (CX)
Emojot CX captures real-time feedback through Emotion Sensors™ — deployed across QR codes, email, SMS, kiosks, and in-app touchpoints. It gives businesses a complete, real-time view of customer sentiment across every interaction, helping teams identify pain points, respond faster, and build lasting loyalty.
Emotion Sensors™ capture real-time feedback across all physical and digital channels
AI-powered sentiment analysis identifies root causes and predicts churn risk
Dynamic alerting notifies the right team the moment an issue is detected
Journey-oriented dashboards track customer experience across every touchpoint
Unified Complaints Management (UCM)
Emojot UCM captures, tracks, and resolves customer complaints across all channels — using automated workflows, smart ticketing, and real-time escalation to ensure every issue is addressed quickly, efficiently, and with full accountability.
Omnichannel complaint capture via email, SMS, social media, and web forms
Automated routing and escalation workflows ensure no complaint goes unresolved
Real-time tracking gives managers full visibility into complaint status and SLA compliance
Predictive analytics identify recurring issues before they escalate into larger problems
Employee Experience (EXI)
Emojot EXI captures employee sentiment, tracks engagement, and supports 360-degree performance reviews. By aligning employee experience with customer outcomes, it helps organisations build a positive work culture, reduce attrition, and drive performance at every level.
Continuous employee sentiment tracking across teams, departments, and locations
360-degree performance reviews that foster a culture of growth and accountability
Real-time engagement dashboards help managers spot and address issues early
Employee feedback loops that connect team experience directly to customer outcomes
Business Process Automation (BPA)
Emojot BPA digitises and streamlines complex business processes — from facilities management and maintenance ticketing to field operations and service delivery. By replacing manual processes with intelligent digital workflows, it reduces errors, improves response times, and drives operational efficiency at scale.
Design and deploy custom digital workflows without heavy IT involvement
Automate task assignment, approvals, and escalations across teams and locations
Real-time operational dashboards provide full visibility into process performance
Integrates seamlessly with CRM, ERP, and other existing business systems
Event Experience (VoA)
Emojot VoA captures instant attendee feedback, measures sentiment at every stage of the event, and gives organisers the live intelligence they need to adapt, respond, and deliver a more impactful experience — in the moment.
Real-time audience feedback capture at every stage of the event journey
Live sentiment dashboards give organisers instant visibility into audience experience
Post-event analytics identify what worked, what didn’t, and how to improve
Deploys instantly via QR codes, SMS, and in-app — no hardware required
Emojot’s three-layer intelligence architecture connects signal capture, AI analysis, and automated action into one seamless system — so your teams always have the right information at the right time to make faster, smarter decisions.
Emotion Sensors™ capture real-time feedback across QR codes, email, SMS, and social channels
AI-powered sentiment analysis identifies root causes, detects churn risk, and predicts experience trends
Automated alerts and escalation workflows route issues to the right team instantly
Real-time dashboards give management complete visibility across all touchpoints and locations
Emojot aggregates reviews from Google, Facebook, TripAdvisor, and other platforms into a single dashboard — giving your team a unified view of your online reputation. Combined with real-time complaint management and automated response workflows, Emojot helps you turn unhappy customers into loyal advocates before issues go public.
Unified review management across all major platforms in one dashboard
Generative AI-driven response suggestions for faster, more consistent replies
Real-time complaint alerts with automated routing to the responsible team
Proactive review nudges encourage satisfied customers to share their experience online
Additional Features That Strengthen Emojot
Emojot’s AI layer analyses sentiment, predicts churn, detects experience risks, and surfaces root causes automatically — so your teams can act on what matters most before it impacts your business.
Whether you operate one location or hundreds, Emojot scales across all channels, departments, and locations with consistent visibility and control from a single platform.
Emojot is built to enterprise security standards — fully compliant with GDPR, HIPAA, and CCPA — ensuring all customer and business data is handled securely and responsibly.
Win Solutions supports the implementation of Emojot in the Maldives, ensuring smooth onboarding, seamless integration, hands-on training, and ongoing local support. As your trusted technology partner, we connect world-class customer experience technology with your specific business and operational needs.
Personalized expertise – Local consultants who understand your industry, workflows, and customer experience challenges.
Tailored onboarding – Customized system setup and hands-on training to ensure smooth adoption across your teams.
Book a demo and discover how Emojot can help your business capture real-time feedback, resolve issues faster, protect your reputation, and build deeper customer loyalty — all from one intelligent platform.
